Ordering and delivery:
When will I receive my order?
The average delivery time is 3-7 days. Because our products
Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transport costs and we can offer the products at a lower price than the lower price than the competition and cover the shipping costs ourselves.
The estimated delivery time has passed, where is my order?!
Answer: In 99% of cases, orders are delivered within the expected delivery time.
Delivery times. Unfortunately, an order may sometimes be delayed during the delivery process.
Delivery procedure. You can check the status of your order via the following link:
If you have not received anything 3 days after the expected delivery date? Please contact us
I am missing some products in my order, how is this possible?
As we work with different suppliers, it is possible that the products
are shipped separately. If there are items missing from your order, you can
usually after 2-3 days. We apologise for the inconvenience.
What are the shipping costs?
We are responsible for the shipping costs of the order.
*It sometimes happens that we give away some FREE items as a promotion. We charge €6.95 for shipping to cover the costs.
Exchanges and returns
I am not satisfied with my order, can I return it?
Yes, you can return any undamaged and unused order within 14 days without giving a reason.
I want to return an item, what should I do?
If you are not satisfied with your order, you can exchange or return it within 14 days of receipt.
Exchange or return within 14 days of receipt. The products must be returned in their original condition with
and labels that must be returned. The product must not show any signs of use.
A return must always include a track & trace code. The sender is always
responsible for the shipment.
Once we have received the items you returned, we will ensure that the purchase amount is credited to your account
The purchase amount will be credited to your account within 14 days.
Track and trace:
Where can I find my track and trace code?
On this page you can enter your email address and order number to track your package.
The track and trace code gives no information, how is this possible?
From the moment your parcel arrives at the postal company, the
Track and Trace information is available. Please note that there may be some delay.